Outsourced or Not?

Sat Oct 08, 2011 4:27 am

I've been scanning around various other hosting sites over the last few days, and I keep seeing many sites claiming that they DO NOT outsource their support.

Why does it matter if you outsource support?

We outsource our support, and our clients know it. They are very happy with our support with guaranteed responses within 30 minutes.

What about companies like BobCares? Would it be wrong to outsource them as your support?

I just don't get it... Anyone else feel like this?
Posts: 73
Joined: Mon Aug 15, 2011 9:22 am

Sat Oct 08, 2011 9:59 pm

Just curious... What support do you outsource? For what product or service?

If it's outsourced and they mess up the answers, that's a problem. If you do your own support inhouse and they mess it up, that's a problem.

It doesn't natter to me whether support is outsourced or not. Surely what matters is the QUALITY of the support.
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