Thanks for your prompt reply. I posted this comment before we spoke today. The issue was finally dealt with in a professional manner. As anyone may understand, the fact that I went days without getting any answers (Phone calls nor email replies) prompted me to inform others.
As I mentioned, your company had been very professional and surpassed my expectations at first + I love your interface. It is sad that your company has probably been misrepresented during a case and that certain members of your organization chose to keep me in the dark for some time. My post meant no malice to you or your organization. I sincerely expressed the situation "AS IS".
I have previously been a huge promoter of your company. As a recommendation to its owner, make sure that your staff acts promptly if a similar case re-occurs.
Based on my relationship with your company, I sincerely believe that you meant no harm and that you've been grossly misrepresented by some employees.
I wish you the best.