I tend to be a very understanding and patient person, almost to a fault. But, at this point, I'm [Inappropriate Language deleted - Moderator].
A while back, I purchased EZAd Poster and EZAd Suite at [URL deleted - Moderator]
The software seemed pretty decent at first, but then Craigslist began changing things and making it harder to market there. After all of the changes, the software was having a horrible time keeping up with the changes and eventually was very hard to manage and get any good results.
In fact, the changes made it so buyers of the software were now expected to buy "tokens" in order for it to work. That was never a part of the purchase and I would never had gotten it had I known it would come to that.
I can't fault the company for something that was to be a future happening, but I would expect a good number of people asking for refunds because of it now being a neccessity to buy tokens to make the software work.
I contacted the creator, Kevin Mesiab, and asked for a refund of my $100. After a few weeks wait, he got back to me and explained that because of the fraud existing with PayPal, he had to find other ways of doing his financing for the software and that he would get it to me soon.
I waited a while longer and emailed him again. He told me that he had my email address and promised to refund my money as soon as possible.
It's now been since early July and I have not received my promised refund.
Needless to say, ........... I have always been treated well by software vendors. After all, customers are their life blood.
With any online company, customer service should be #1 and refunds should be handled quickly and efficiently.
I will never recommend EZAd Suite to anyone and make sure that everyone knows the horrible service I've received.
Being an online marketer, I definitely have the means and know-how to get the word out.
I'm a really nice guy and it takes a lot to get me upset.
That being said, treat me well, I'm your biggest fan. ........................................
In my personal experience, avoid the company at all costs.